Returns & Refunds
At Bagsy London, we want you to adore your purchase. If it is not quite right, you are welcome to return it under the conditions below.
UK & Europe Returns
For UK and Europe orders, you may request a return within 14 days of receiving your order.
To request a return, please contact us at hello@bagsylondon.com within 14 days of delivery, including your order number and reason for return. Once we have acknowledged your return request, you will have a further 14 days to send the item back to us.
Items must be returned in the same condition in which they were received, unused by you, and with all original packaging, dust bags, authenticity certificates, tags, security ribbons and any accessories still attached and included.
The customer is responsible for return shipping costs, return customs paperwork, and any duties, taxes, customs fees, brokerage fees, handling charges or other local charges that may apply.
- UK returns: £15.95
- Europe returns: usually £39.95, although this may vary depending on destination, parcel value, courier availability and insurance requirements. The return shipping cost will be confirmed before the return label is issued.
USA & Canada Orders
For orders shipped to the United States or Canada, all sales are final unless the item is faulty, incorrect, materially not as described or found to be inauthentic.
Due to the costs and complexities associated with international shipping, customs and duties, we do not currently accept change-of-mind returns or exchanges for orders shipped to the United States or Canada.
We strongly encourage customers to review all product descriptions, measurements, condition notes and images carefully before completing their purchase. If you have any questions about an item, please contact us before placing your order.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase, if eligible, and place a new order.
Faulty, Incorrect, Not as Described or Authenticity Concerns
In the unlikely event that your item arrives faulty, incorrect, materially not as described, or you have a concern about authenticity, please contact us at hello@bagsylondon.com within 48 hours of delivery, including your order number and clear photographs of the issue.
We will review the matter promptly and, where appropriate, offer a remedy in line with your statutory rights.
Please note that signs of age, use or wear that were described or photographed in the listing, or that are consistent with the item's stated condition and pre-loved nature, are not considered faults.
Return Conditions
Returned items must be sent back in the same condition in which they were received.
We may refuse a return or make a deduction from your refund if an item is returned damaged, altered, used, missing accessories, missing packaging, missing its authenticity certificate, or without any tags or security ribbons still attached where these were supplied with the item.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 10 business days. Return shipping costs, customs duties, import taxes, brokerage fees, handling fees and other local charges are not refundable unless required by law.
Please allow additional time for your bank or card provider to process the refund.
Refused, Unpaid or Undeliverable International Orders
International orders are shipped on a Delivery Duties Unpaid basis. This means import duties, taxes, customs fees and any other local charges are not included at checkout and must be paid by the recipient upon arrival.
If an international order is refused, returned to us, abandoned, delayed or made undeliverable due to unpaid customs charges, unpaid import taxes, refusal to accept delivery, incorrect delivery information or failure to provide information required by customs or the delivery provider, any reasonable costs incurred by Bagsy London will be deducted from your refund, where legally permitted.
This includes original shipping costs, return shipping costs, courier fees, customs charges, handling fees or other charges applied by the delivery provider or customs authorities.